Privacy Policy

Welcome to Johoni. At Johoni, we value your trust and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.johoni.com, our physical store, or interact with us on social media.

1. Information We Collect

We collect information to help us provide you with a seamless and personalized fragrance experience.

1.1 Personal Information

• Full name
• Email address
• Phone number
• Shipping and billing addresses
• Payment details (processed securely by our payment partners)
• Order and purchase history

1.2 Non-Personal Information

• Browser type and device information
• IP address
• Site usage statistics and analytics
• Preferences such as wish lists, favorites, and fragrance interests

2. How We Use Your Information

Johoni uses your information to:

• Process your purchases and deliver your orders
• Provide order updates, invoices, and receipts
• Respond to your inquiries and provide customer support
• Personalize your shopping experience and recommend products
• Improve our products, website, and services
• Send exclusive offers or updates (only if you opt-in)
• Comply with legal obligations and prevent fraudulent activity

3. How We Protect Your Data

We use industry-standard security measures to protect your data, including:

• Encrypted payment gateways
• Secure servers (SSL certificates)
• Limited employee access to sensitive data
• Regular system audits and monitoring

We never sell, rent, or trade your personal information.

4. Sharing Your Information

We may share limited information only with:

• Trusted service providers (for orders, payments, deliveries)
• Marketing or analytics partners (only anonymized data)
• Law enforcement when required by law

5. Cookies and Tracking

Our website uses cookies to enhance your browsing experience. Cookies help us remember preferences, track performance, and analyze site traffic. You may disable cookies in your browser settings, though some features may not function properly.

6. Your Rights

Under the Malaysia Personal Data Protection Act (PDPA), you have the right to:

• Access your personal data
• Request correction of inaccurate data
• Withdraw consent for marketing communications
• Request deletion of your personal data (where applicable)

To exercise your rights, contact us at info@johoni.com.

7. Data Retention

We retain your personal information only as long as necessary to complete transactions, provide ongoing services, or comply with legal obligations. Afterward, data is securely deleted or anonymized.

8. Third-Party Links

Our website may contain links to external sites. Johoni is not responsible for the privacy practices or content of these websites. We encourage you to review their policies before providing any data.

9. Children’s Privacy

Our products are not intended for individuals under 18 years old, and we do not knowingly collect personal data from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be reflected with a new “Last Updated” date. Please review this page periodically for updates.

11. Contact Us

For questions or concerns about this Privacy Policy, please contact us:

📧 info@johoni.com
📞 +60 11 6099 8553
📍 Johoni Scent, Quill City Mall, Jalan Sultan Ismail, Kuala Lumpur, Malaysia 55100
🌐 www.johoni.com