Refund & Returns Policy for Online Orders

At Johoni, we believe in the power of scent to evoke emotions, create memories, and elevate every moment.
Your satisfaction is our priority, and we aim to ensure a smooth and pleasant shopping experience with every purchase.
This Refund & Returns Policy explains our procedures for handling product returns, exchanges, and refunds.

1. Overview

Each fragrance at Johoni is curated with authenticity, elegance, and quality in mind.
To maintain the highest hygiene and quality standards, we are unable to accept returns or exchanges for opened or used items.
However, if a product arrives damaged, defective, or incorrect, we will gladly assist with an exchange or refund according to the terms below.

2. Eligibility for Returns or Exchanges 

• Items must be unopened, unused, and in their original packaging.
• Returns or exchanges must be requested within 24 hours of delivery date.
• A valid original receipt or proof of purchase is required.
• Products purchased during promotions or on sale are non-returnable unless damaged or incorrect.

3. Non-Returnable Items

Due to hygiene and authenticity protection, the following items are not eligible for return or exchange:

• Opened or tested perfumes
• Gift sets and sample vials
• Custom or special orders
• Digital gift cards

4. Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or incorrect, please contact our customer care within 24 hours of receiving the product.
Our team will request photos or videos of the item and packaging for assessment before proceeding with a replacement or refund. Customers are required to record a clear unboxing video upon receiving the parcel. Any signs of leakage, damage, or broken glass must be captured in the video. Claims submitted without an unboxing video will not be eligible for return or exchange.

Contact us at: 

📧 info@johoni.com
📞 +60 1133375470

5. Online Refunds

Once your returned product is received and inspected, we will notify you of the approval or rejection of your refund.

• If approved, the refund will be processed to your original payment method within 7–10 business days.
• Shipping and handling fees are non-refundable.
• Johoni reserves the right to decline returns that do not meet our conditions.

6. In-Store Purchases

All in-store purchases are final once opened.

Please note that all in-store purchases are final. We provide testers for you to see, smell, and test the fragrance prior to purchase; therefore, refunds are not applicable. Unopened items may be exchanged for another fragrance of equal value within 2 days of purchase, subject to stock availability and inspection.

7. Online Orders

For online purchases through www.johoni.com,
please contact our customer service before returning any item. Unauthorized returns may not be accepted.

8. Authenticity Guarantee

At Johoni, authenticity is our signature. All perfumes are sourced directly from
authorized distributors and global perfume houses.
If you suspect any authenticity issue, contact us immediately for verification.

9. Exchange Process

Once your return is approved, you may:

• Exchange for the same product (if available)
• Exchange for another fragrance of equal value

10. Contact Us

For all refund and return inquiries, please reach out to us:

📧 info@johoni.com
📞 +60 11 333  75470
📍 Johoni Scent, Quill City Mall, Jalan Sultan Ismail, Kuala Lumpur, Malaysia 55100
🌐 www.johoni.com